Syndicate Bank Fastag KYC Update – Recharge, Balance Helpline

Indian roads and especially highways have become really good in the last few years. The infrastructure of the roads have been improved to a great extent which provides uninterrupted traffic flows without any jams on the roads. If you are a frequent traveller, you might not face any problems on these roads and can have a smooth journey, but still there were some things which were not under our control and usually you would hate during your journeys. One of such problems travellers face was long queues at toll plazas across the highway, which would waste a lot of time waiting for your turn. But now the government has introduced FASTag for vehicles which have been made mandatory for four wheelers from December 2019. More than 600+ toll plazas across the country are equipped with FASTag. Let us get to know about what is FASTag, benefits of FASTag, how to get FASTag for your vehicles and when is your FASTag blacklisted.

What is FASTag?

The government of India with the help of National Payments Corporation of India has developed the NETC program which refers to National Electronic Toll Collection. This programs allows collection of toll tax without any human intervention. This program is also known as FASTag which help to reduce the rush at toll plazas across the. The FASTag is device which uses RFID technology that is Radio Frequency Identification which will deduct the toll charges automatically when the vehicle will pass through FASTag lane of toll plaza. The FASTag sticker is applied on the front windscreen of the four wheelers and when they will pass through toll, money will be auto debited from the FASTag account linked with the vehicle.

Things to know about FASTag

Though FASTag is easy and convenient method to pay your toll tax without any human intervention, but still there are some points about the technology which are necessary to know before you move your vehicle on highways:

  • FASTag can be used at any toll plaza across the country irrespective of the fact that whosoever is the acquirer of toll plaza.
  • FASTag is affixed on front windscreen of the four wheeler.
  • If you own more than one four wheeler, you will have to have separate FASTag for both the vehicles. You cannot use same FASTag for multiple vehicles.
  • Once you have purchased a FASTag for a vehicle, it will be valid for 5 years. You can recharge the FASTag as per the requirement after the initial buying of the FASTag.
  • FASTag can be recharged online through netbanking, UPI, debit cards, credit cards and paytm. Minimum amount to recharge FASTag is Rs100 and maximum amount is Rs 1,00,000.
  • You should always buy FASTag from trusted banking partners only.
  • You should never buy a FASTag from the company which asks to link your bank account. You should always used prepaid service for the FASTag.

What are the benefits of using FASTag?

The FASTag have many advantages for the for wheeler owners. The benefits of FASTag are listed below:

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Cashless Payments

One of the best advantages by making FASTag compulsory is the tension of having an exact change at toll plazas. The transaction will be cashless and money will be automatically debited from your FASTag wallets.

Mobile Alerts through SMS

Whenever you will pass through any toll plaza, you will receive sms alerts on your registered mobile numbers when money will be deducted from FASTag. You will also receive alerts for low balance in your FASTag wallet.

Online Recharge

This is one of the best advantages of having FASTag. You can recharge it anytime using debit cards, net banking and UPI.

Faster Moving on Highway

Thus it also reduces the travelling time from one place to another as it will reduce human intervention saving your precious time. 

Cashback Offers

For promoting FASTag government is providing very good cashback offers for the users. Currently they are providing 2.5% cashback for every transaction through FASTag wallet.

How to buy FASTags?

FASTags can be bought from various sources . Many nationalized and private banks are providing the facility to create a FASTag account. Moreover, some of the payment wallets such as paytm are also issuing the FASTag for the four wheelers. You can also buy FASTag at  toll plazas, where they have a Point of sale (POS) which will help in getting FASTag.

Here is the list of banks which are providing FASTag accounts:

List of Banks Providing FASTags Account

Bank Customer Care Helpline
Tag issuance charge
Airtel Payments Bank 400 Rs. 100
EQUITAS SMALL FINANCE BANK 1800 103 1222 Rs. 100
IDFC FIRST Bank 1800-266-9970 ₹200 including service tax
PAYTM Payments Bank 1800-102-6480 Rs. 100
State Bank of India 1800-11-0018 Rs. 100
Axis Bank Ltd 1800-419-8585 Rs. 200 + service tax
Federal Bank 1800-266-9520 Rs. 100
Indusind Bank 1860 -500- 5004 Rs.200
Punjab and Maharashtra Co-op Bank 1800-223-993 Rs. 200
Syndicate Bank 1800-425-0585 Rs. 200
Bank of Baroda 1800-103-4568 Rs. 84.74 + GST
FINO Payments Bank 1860-266-3466 Rs.100 + GST
Karur Vysya Bank 1800-102-1916 Rs.100
Punjab National Bank 080-67295310 Rs.100
Union Bank of India 1800- 22- 22 44 Rs.100
Canara Bank
1800-103-3568
Rs. 200
HDFC Bank 1800-120-1243 Rs. 200
Kotak Mahindra Bank 1800-300-69090 Rs. 100
Saraswat Co-operative Bank 1800-266-9545 Rs.100
Yes Bank Ltd 1800 -1200 Rs.100
City Union Bank Ltd 1800-258-7200 Rs. 200
ICICI Bank 1800-2100-104 Rs. 99.12
Nagapur Nagarik Sahakari Bank 1800 -266- 7183 Rs 100
South Indian Bank 1800-425-1809 Rs 100

A person can also buy the FASTag from the automobile company from where he is going to buy his four wheeler and they will install the FASTag on their new vehicles.

Documents Required for the Application of FASTag

Whenever you are going to buy a FASTag account, you will require some documents along with their photostat copy. Here is the list of the documents you will need when buying a FASTag for your vehicle:

  1. RC of the vehicle for which you are going to have FASTag.
  2. The user will also require to submit the passport size photograph of vehicle owner.
  3. You will need a document for KYC which is any one of these – driving license, adhar card, Pan Card, Voter Id and Passport.

How FASTag Works?

Here are the steps where we will learn how does FASTag transaction works when it is initiated at toll plaza through RFID reader:

  • A vehicle will pass through FASTag lane where RFID device will capture FASTag details which includes ID of the tag, Class of the vehicle and TID which is sent to the bank for processing.
  • The bank will further initiate a request to NETC Mapper which will validate the tag details.
  • After the Tag ID is validated by NETC, the mapper will send details which are vehicle class, tag status and VRN. IF the mapper is unable to locate Tag, it will return a response that particular TAG ID is not registered.
  • Thus the bank will calculate the toll fare and a debit request is initiated towards NETC.
  • After that The NETC will forward the request to bank which has issued FASTag to debit from FASTag account of user.
  • Now the money will be deducted by the host and the user will receive an SMS alert. The host will also send the message to NETC.
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This is how FASTag will deduct the money from your account and you can travel hassle free.

FASTag Blacklisted

If you pass through any toll plaza and your FASTag wallet is out of money, your FASTag wallet is usually blacklisted for 48 hours, if you use the FASTag lane for crossing the toll gate. Your FASTag account will only be reactivated with the intervention of NHAI helpdesk in case you are travelling. You can also call on NHAI customer helpline number which is 1033 for reactivating card.

Usually when a person buys a FASTag Rs 200 is added as a security deposit which can be used during emergencies. If in case you have exhausted your main FASTag wallet account, the amount can be deducted from the security deposit. And again when you will recharge your wallet, firstly money will get added as a security deposit which you have used and rest of the amount will get deposited in your main FASTag wallet.

How to Use FASTag?

Now we are aware of FASTag, we will see how the FASTag works when a vehicles enters toll plaza:

  1. First of all when your vehicle enters FASTag lane, RFID reader on the lane will auto detect your FASTag and deduct the amount from your FASTag wallet.
  2. You will get a confirmation receipt on your email and also an alert message on your phone linked with tag.
  3. Once the money is deducted from your tag you will get a green signal and you can successfully pass through the plaza without any hassle.

FASTag Common Problems

Everything has its pros and cons. Pros are already explained and now we will see what are the difficulties one can face while using FASTag.

Sometimes when you will pass your vehicle through FASTag lane, the RFID reader might not detect the FASTag of your vehicle.  You might need to move your vehicle little backward and forward and you must also ensure that FASTag is correctly placed on your vehicle so that it’s easily detectable.

If your FASTag is still not detected than a man on toll plaza will come with handheld RFID reader to detect your tag. There are some disadvantages of these hand-held devices:

  • They are faulty at some times.
  • They need to be charged after 5-6 hours.

Some companies are deducting the FASTag charges if you are not using in the name of FASTag event. So don’t buy FASTag from such companies. As FASTag is a prepaid wallet you don’t need to link your bank account with FASTag.

How to Purchase Syndicate Bank FASTag?

Syndicate bank is issuing FASTags to the users. The tag is a reloadable tag which is attached on front windscreen of the four wheeler and the toll is deducted automatically during your trips on national highways. Syndicate Bank FASTag registration can be done offline by visiting the point of sale location of syndicate bank and also online through their FASTag link.

How to Apply for Syndicate Bank FASTag online?

Syndicate Bank FASTag can be applied online by following the below mentioned steps.

  • Go to Syndicate Bank FASTag apply online link.
  • A form will open and you will have to fill all the details.
  • In the first tab you will enter your profile details.
  • Next tab will be of “Vehicle” where you will add the vehicle details for which you are applying FASTag.
  • Enter the details of KYC documents which you will submit to the bank for your FASTag account.
  • In the next tab you will upload a scanned copy of the registration certificate of the vehicle.
  • Verify all the details filled in the form and submit the fom.
  • Complete the payment and you are done with syndicate bank FASTag registration.
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How to get a Syndicate Bank FASTag Application form ?

Syndicate Bank FASTag application form can be obtained from the point of sale location of the bank and also the branches of the bank. You have to visit the bank with your four wheeler along with all the necessary documents which includes KYC documents such as Adhar Card, PAN Card and voter card.  Fill the syndicate bank FASTag application form and verify all the details before submitting it at syndicate bank FASTag pos. After submitting the form make the payment which will be according to the class of the vehicle you have applied for the FASTag and your FASTag account will be created. 

What are the Charges for Syndicate Bank FASTag?

Syndicate Bank FASTag charges Rs 100 as a tag joining fees which is inclusive of GST for all the vehicle classes. The tag security deposit and threshold amount for the activation of FASTag depends on the class of the vehicle. The classes are assigned by NPCI to different vehicles and according to these classes of vehicles toll is deducted at toll plazas at the national highways.

The Syndicate Bank FASTag charges can be viewed in the table given below:

Syndicate Bank FASTag Joining Fees

PARTICULARSAMOUNT (INR)
Tag Joining Fee*Rs 100 inclusive of GST

Syndicate Bank FASTag Charges

NPCI Vehicle ClassDescriptionTag ColorTag Security DepositThreshold amount
4Car / Jeep / VanViolet150150
4Tata Ace and Similar mini Light Commercial VehicleViolet150150
5Light Commercial vehicle 2-axleOrange300150
6Bus 3-axleYellow400300
6Truck 3-axleYellow500300
7Bus 2-axle / Mini-BusGreen400300
7Truck 2-axleGreen400300
12Tractor / Tractor with trailerPink500300
12Truck 4-axlePink500300
12Truck 5-axlePink500300
12Truck 6-axlePink500300
15Truck 7-axle and aboveBlue500300
16Earth Moving / Heavy Construction MachineryBlack500300

How To Recharge the FASTag of Syndicate Bank Online ?

You can recharge your Syndicate Bank FASTag by various payment methods such as credit cards, debit cards, net banking and UPI. Though you can also recharge your account by logging into Syndicate Bank FASTAg Customer Portal.

Follow the below mentioned steps to get going with the syndicate bank fastag recharge online:

  • Go to the login link of Syndicate Bank FASTag.
  • Enter your Registered Mobile Number to login.
  • You will receive an OTP on your mobile.
  • Enter the “OTP” and you can view your Syndicate Bank FASTag customer portal.
  • In the Dashboard of the portal you can see the “Reload/Recharge” tab at the top of the page.
  • Enter the amount to be recharged and choose your preferred payment method to pay.
  • Then click on the submit button to complete your payment and after completion of the payment transaction, your Syndicate bank FASTag wallet will get reloaded which is ready to use on national highways.

What is the Customer Care Number for the Syndicate Bank FASTag?

Syndicate Bank FASTag have a dedicated customer care number for their FASTag users where users can call toll free for their enquiries regarding Syndicate Bank FASTag. You can call at this number if your FASTag is not working, your payment is deducted wrongly at the toll plazas or whether your FASTag have been blacklisted.

  • How to change Fastag’s mobile number?

    No, we cannot change the Fastag mobile number. As the e-mail id and mobile number are registered at the time when the customer is making their Fastag for the first time. However, if the customer wants to change the vehicle registration number (VRN)then they can share their vehicle RC scans.

  • How to change a Fastag account from one bank to another

    It is an easy process to change a FASTag account from one bank to another, you just need to follow the below mentioned steps: 1. If the customer’s Fastag is linked with the Paytm wallet, which is in turn connected with another bank, then he/she can change the bank account and recharge the wallet from the new bank account. 2. However, in case if the customer’s Fastag is linked with the Paytm bank account, then by changing the bank, he/she also needs to cancel the Paytm linked Fastag as well.

  • What to do with Fastag when selling a car?

    If you have sold/transfer your car, you are requested to inform your issuing source or bank and close the account as soon as possible.

How To Recharge Syndicate Bank Fastag Through PhonePe App

  • Login your PhonePe app on your Mobile
  • You will Recharge section at the top.
  • Select Fastag Recharge option on 2nd number
  • You will see almost all Fastag operators in list.
  • Select your ban operator from the list
  • Next: It will ask for Vehicle number so enter you vehicle number
  • Add you Fastga to PhonePe account .
  • Enter recharge amount proceed for payment
  • Complete the payment.

How To Recharge Syndicate Bank Fastag Through Google pay App

  • Open your Google Pay application.
  • From the bottom of your screen, swipe up to find the Fastag.
  • Click on FASTag Icon and then Make payment.
  • Choose the FASTag account that you want to send money to.
  • Enter the Recharge amount.
  • To confirm, tap the Tick mark.
  • Complete the payment.

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