FAQs

FASTag Wallet VS FASTag Balance

FASTag Balance: It is the actual balance available in your FASTag account. Each time you make a payment at a toll plaza the balance gets deducted from the account.

FASTag Wallet Balance: FASTag balance is actually your account balance. The wallet balance is required to make payments at the toll plaza and recharge your FASTag account.

How to transfer wallet balance to tag balance?

Users can transfer money from wallet balance to tag balance using both automatic and manual transfer options.

Automatic transfer

• Click on Payments on CUG main accounts
• To set an amount click on the Proportioning’. Furnish details and activate the feature.
• Upon setting the minimum and maximum account select Auto recharge. Enter details and activate.

Manual transfer

• Select the Payments option available on the top menu on CUG main accounts
• Click on the Tag’ account, and enter the amount to manually transfer the amount wallet from wallet to tag. 

How to find the FASTag issuing bank with the Vehicle number?

It is easy to locate the FASTag issuing bank using the vehicle number. To do this users can simply check their FASTag sticker pasted on their vehicle. The logo of the provider is listed on the left side corner of the FASTag card visible from the inside of the car.

How to remove FASTag from the blacklist?

FASTag accounts usually get blocked or blacklisted when it doesn’t maintain a minimum balance of Rs. 150. When the FASTag balance account is recharged with the minimum balance, it will automatically be terminated from the blacklist. In case of a permanent deactivation of the FASTag account, users have to contact their FASTag issuing bank to get their account removed from the blacklist and maintain a minimum balance limit.

What is FASTag Wallet ID?

A FASTag wallet ID is a unique identification number that one can get from your FASTag service provider. A wallet ID is like a customer ID which is a combination of 14 digits issued to the FASTag users provided by the FASTag issuing authorities. Having a FASTag wallet ID means having authorized access to the digital account associated with the FASTag sticker. FASTag wallet ID is different for every user.

How do I get my FASTag Wallet ID?

Vehicle owners can get their FASTag wallet ID with a FASTag sticker. Depending on how one purchases their FASTag card, customers can get their FASTag ID through an offline letter or an email. Following are the steps on how to get a FASTag Wallet ID:

• Apply for a FASTag through an authorized FASTag provider or from a FASTag issuing bank.
• Furnish details regarding driving license, vehicle registration number, mobile number, etc.
• Make a payment to get the FASTag sticker delivered to your doorstep.
• Get your FASTag along with a Welcome letter/email containing information regarding your FASTag wallet ID, FASTag customer ID, etc.
• The 14-digit number starting with 17 is your FASTag wallet ID, which is required to activate your FASTag account.  

What is wallet ID in FASTag recharge?

FASTag wallet ID also helps customers recharge their FASTag account. To recharge your FASTag account, you need to create a FASTag account using the wallet ID received in the Welcome letter/email.

Upon creating your FASTag account through wallet ID, you can recharge your FASTag account through Netbanking, NEFT/RTGS, Debit card, credit card, Google Pay, PhonePe, etc. 

Following are the steps on how to recharge your FASTag account using Wallet ID:

• Login into the net banking portal of your FASTag issuing bank.
• Next, click on the “Pay” option and choose FASTag.
• Enter your wallet ID and select the Pay tab.
• Enter the amount that you wish to add to your FASTag account.
• Complete the payment process and your FASTag recharge will be done using your wallet ID.

How do I activate my FASTag account using the FASTag wallet ID?

Activate your FASTag account by login into your account using your wallet ID. Following are the steps on how to activate your FASTag account using Wallet ID:

• Visit the official portal of your FASTag issuing bank or service provider.
• Login using your user ID and password. In place of user ID enter your 14-digit wallet ID.
• Your FASTag account is now activated using your wallet ID.

NHAI FASTag doesn’t work even when all lanes display the FASTag logo?

In case FASTag is not acceptable at the toll plaza, customers should call on the 1033 toll-free number and register a complaint about the same. 1033 call center is set up by NHAI (Govt. of India) for all road assistance to the highway user which includes FASTag as well.

Whether my existing RFID or any other RFID tag is accepted at all toll plazas or only NHAI FASTag is accepted where the RFID system is enabled?

No, any RFID Tag will not be accepted at the National Highway toll plaza. Only FASTag will be accepted on National Highway toll plazas.

Is NETC Tag for Mumbai Bandra- Worli Sea link RFID tag and NHAI FASTag the same tag or different tag?

Both are different tags. The Mumbai Bandra –Worli Sea links ETC Tag is different from FASTag and cannot be used on National Highway Toll Plazas, similarly you can’t use FASTag on the Bandra Worli sea-link.

I did not have enough in my NHAI FASTag account to pass the toll plaza. Can I pass the toll Plaza in this scenario?

Customer will be allowed to pass through the 1st Toll plaza of his journey later for the next toll plaza his tag status will be shown under low balance. Hence either the customer has to recharge his FASTag account or has to pay in cash while passing the Toll Plaza.

How is the return journey calculated through NHAI FASTag?

Return journey toll fare rules are configured at toll plaza acquiring bank systems and acquiring bank is responsible to calculate return journey benefit on the basis of Plaza fare rules and transaction time.

What is my UPI ID for reloading NHAI FASTag?

The UPI ID of FASTag is NETC. Vehicle Registration Number@ Customer bank. For e.g. Vehicle Registration number is MH04BB1234 and the issuer bank is ICICI Bank then UPI ID will be netc. MH04BB1234@ICICIbank. The customer should get the UPI ID validated with his bank before recharging FASTag through UPI.

What if I have recharged the NHAI FASTag but Money is not credited in my FASTag Account?

If the Customer has recharged the Tag and the amount debited this account but not credited to his FASTag account Customer should call on his bank Call center and raise the request for reversal.

Why FASTag is mandatory if some toll plazas still don’t have separate NHAI FASTag lane

It is a digital initiative of Govt. of India where all the National Highway toll plazas are mandated to have FASTag lanes. In case any plaza is not having the FASTag lane or not accepting the FASTag please call on 1033 and register your complaint.

If the NHAI FASTag customer care number (1033) is not working? What is the alternate option?

You can call on your bank call center number and register your complaint or mail at [email protected]

If the vehicle is new and doesn’t have RC how will they apply for NHAI FASTag?

In case RC is not issued to customers, still they can get FASTag based vehicle VIN (Vehicle Identification Number) and Engine Number. Do let us know if we can help you with anything else.

Will I have to pay by cash or card if my NHAI FASTag fails?

If the tag reader fails to read your Fastag, you’ll have to pay the toll the old-fashioned way i.e. by cash or card. In such cases, ensure the toll receipt mentions your vehicle’s registration number correctly. Sometimes, the toll is debited from your Fastag, but the toll booth system fails to get updated. In this situation, you’ll have to upload the photo of your toll receipt on your Fastag provider’s website/portal/app and request a refund. No refund is issued unless the photo of the toll receipt is uploaded, and it has your vehicle’s registration number mentioned on it.

Minimum balance ?

 It is necessary to maintain a minimum balance of ₹100 in your Fastag e-wallet. Otherwise, the toll booth board displays the Fastag Blacklisted message and you’ll be required to pay the toll by cash/card.

Will I get a receipt after using NHAI FASTag? 

When the system works smoothly, the toll booth displays Fastag and vehicle category immediately after the reader reads your Fastag, and the barrier arm lifts automatically. You don’t get a paper receipt like before. Instead, you’ll get an SMS on your phone with the debited toll amount. Not all Fastag providers send an SMS (Some do, some do it later, and some just don’t). It is always a good idea to verify your toll transactions on your Fastag provider’s website/portal/app after your journey.

Why is closing the NHAI FASTag account important when you sell the car?

In case you have sold or transferred your vehicle, you should get the FASTag deactivated/closed immediately as the Toll payment will continue to be deducted from the source account to which the FASTag is linked. Till you close your FASTag account, the new buyer of your car will also not be able to get a new FASTag issued for the car as only one active FASTag can be linked to a particular vehicle.

How to close an NHAI FASTag linked account?

Various service providers have different procedures for the deactivation or the closure of the FASTag linked account or e-wallet. One of the most common ways can be reaching out to the Customer Support of your FASTag provider and raising a request for the closure/deactivation of the FASTag linked account. MoRTH/NHAI/IHMCL has launched a helpline number 1033 for addressing FASTag complaints- Customers can simply dial 1033 for any FASTag related concerns.

How much discount can I avail in NHAI FASTag?

FASTag must avail discounts on national highways toll plazas. Vehicles with a valid functional FASTag can claim a discount for making return journeys within 24 hours or any other local exemptions. The Ministry of Road Transport and Highways has made it mandatory to use FASTag for availing return journey discounts or any other exemptions on toll fee plazas. Vehicles with a valid functional FASTag can claim a discount for making return journeys within 24 hours or any other local exemptions. A gazette notification no. 534 E dated August 24, 2020, to amend the National Highways Fee (Determination of Rates and Collection) Rules, 2008  has been notified in this respect.

How do I get a FASTag?

The official way to obtain a FASTag is to apply through your bank or digital payment applications such as PAYTM. The procedure is uploading your car number and evidence of registered owner ID online. After that, after payment is received, the tag will be shipped to the specified address.

Can I get FASTag immediately?

The easiest approach to acquire your tag quickly is to go to a local toll booth. Most banks and digital payment providers have set up temporary kiosks where workers are assigned to sell the tags. The representative will want car information, such as the registration certificate and evidence of ownership. If the car is registered to a corporation, the user may also give his or her personal ID.

Which bank is offering free FASTag?

Fastag Tag may also be obtained from any national Toll Plaza in India. Here is a list of India’s national highways. You may obtain a Fastag card for your vehicle for free by visiting the Toll Plaza office. There are also special offers available with ICICI Bank FASTag! The Ministry of Road Transportation and Highways has ordered that all cars be FASTag-equipped from January 1, 2021. What are the three documents needed?

1. Registration Certificate (RC) of the vehicle
2. Passport-size photo of the vehicle owner
3. KYC documents (PAN Card/Driving License/Passport/Voter ID/Aadhaar Card (with address)).

What are the details about FASTag implementation?

If you’re not familiar with FASTag and how it works, now’s the time to learn. According to the most recent government regulations, FASTag will be made mandatory for all cars in the nation beginning on February 16, 2021, failing which you will be required to pay double the toll price. According to research by the Transport Corporation of India (TCI) and IIM Kolkata, transportation delays cost India around USD 6.6 billion per year. To address this shortfall, the government implemented Electronic Toll Collection (ETC). Taking a lesson from this, the National Highways Programme stated that it will undergo extensive reorganization in order to improve the efficiency of the National Highways Grid’s operation.

Benefits of using FASTag right now?

While one of the primary goals of FASTag technology is to maintain optimal traffic flow and reduce congestion at toll plazas, there are a number of other FASTag advantages.

• Those who often utilize roads for commuting will no longer have to waste time looking for change at highway toll plazas.
• It is a contactless payment method that prioritizes cleanliness and safety.
• It decreases the amount of work necessary during human interactions, making the payment process more effective and efficient.
• Because there is no idling at toll booths, there is seamless movement on national and state highways, which decreases automotive emissions and carbon footprint.
• Long lineups might alleviate anxiety among drivers since vehicles will be traveling in sync with one another.
• FASTag customers additionally receive a 2.5 percent payback on all transactions made at national toll plazas, resulting in even more savings.

Do you need a FASTag even if you don’t take your vehicle on highways?

The government intends to use FASTag as a multi-utility payment mechanism in places other than roads, such as parking lots. FASTag was made necessary to have third-party insurance in April 2020, which is a minimum insurance cover required for all automobiles. Furthermore, if you enter a FASTag lane without a FASTag, you will be charged double the toll amount. The same rule applies if your FASTag is inoperable due to RFID impairment or inadequate balance. Having a FASTag is thus a question of convenience as well as safety.

What is the validity of FASTag?

FASTag is valid for a minimum of five years, eliminating the need for yearly renewals. You can also receive SMS notifications on toll deductions and the balance of your FASTag account. Furthermore, HDFC Bank provides an online FASTag reloadable facility for low-cost recharges or top-ups.

What will happen if I don’t use FASTag?

It can be annoying not to have a FASTag installed in your car, and it will be obligatory for all cars beginning in January 2021. So, buy a FASTag for your automobile and help the country achieve its digital goals.

How much does it cost and what about validity?

According to the IHMCL, banks can charge up to Rs 200 for issuing the tag, including all taxes. A security deposit is also required, which is generally approximately Rs 200 for most automobiles (depending on the vehicle type). The tag then requires a minimum recharge value, generally Rs 100, to remain active. Aside from that, different banks may impose an extra transaction fee for each recharge. It is recommended to look at the websites of banks or prepaid wallets to discover how much they charge. Currently, the security deposit cannot be used to pay tolls. The establishment is debating whether this security deposit may also be used as a toll, but nothing has been decided. FASTag is valid indefinitely as long as the scanner can read the tag. FASTag is just for automobiles, not people.

Which highways accept FASTag?

FASTags have been implemented for toll collection at all 615 NHAI toll plazas and 100 state highway toll plazas. The number will steadily rise.

How to operate a FASTag account, like recharge, top up etc?

The FASTag mobile app (Android and iOS) may be linked to it. Each FASTag is assigned a unique number. Banks have their own web-based systems in place. It works just like any other prepaid e-wallet.

What will happen if you enter a FASTag lane without having a FASTag by mistake?

The highway marshals should ideally not allow you to enter a FASTag lane. However, if you find yourself in a FASTag lane, you must pay double the toll price. Even if your FASTag is not working due to RFID damage or a lack of balance, you will be charged double the toll amount. Policymakers are considering partnering with banks to create a system in which the user may pay cash and the tag is recharged on the spot via a payment gateway (such as the Bharat Bill Payment System). However, this is still in the planning stages.

Do you need FASTag even if you do not take your car to the highways?

Ideally, yes, because the government has intended to make FASTag necessary for third-party insurance, which is a minimum insurance cover required for all automobiles, beginning in April of this year. Furthermore, in order to encourage usage, the government intends to incorporate FASTag for payments at highway rest stops, parking lots, and other locations. As a result, the tag is transformed into a multi-utility payment instrument.

What documents do I need to get/activate a FASTag?

A copy of your valid driver’s license (as evidence of address and picture ID), as well as the vehicle’s registration certificate. Banks demand KYC papers such as Aadhaar, passports, and PANs.

What if I am in the toll-exemption/concession category?

If you live within 10 kilometers of the toll plaza, you must provide evidence of residency in order to obtain a FASTag and benefit from the concession.

How to resolve complaints about FASTag?

The NHAI’s all-India hotline number is 1033. When it comes to NHAI’s FASTags, complaint resolution is often quick. Customers who have FASTags issued by banks, on the other hand, are routed to the bank’s customer service, and concerns take longer to resolve. To address this, the government is contemplating integrating the hotline in some way, so that a complaint produces a “ticket,” which is then forwarded to the bank, and the issue is handled without the client having to track down the complaint. The majority of complaints include broken RFID, low balance, recharge inquiries, and technological issues such as deducting SMS arriving late, among other things.